Triple Access Planning

A citizen-centred conversation about the future of triple access

Glenn Lyons, UWE Bristol / Mott MacDonald

Within the TAP project, Mott MacDonald has been helping us explore with academics and practitioners how Triple Access Planning can be applied through an online interactive workshop called the FUTURES Relay. FUTURES is a six-stage vision-led approach to strategic planning for an uncertain world developed by Mott MacDonald and UWE Bristol. The Relay workshop allows people to get hands-on experience of this six-stage process. We wanted to use the Relay to engage with citizens of an urban area about Triple Access Planning and ways that transport, location and online access shape urban living.

We are now pleased to make available the report from the FUTURES Relay run earlier this year by Mott MacDonald and UWE with 30 citizens of Bristol in the UK.

While the FUTURES Relay has been run for cities around the world, Bristol (UK) is the first city in which the process has been trialled with citizens. The two-part workshop took place in March 2023 over two Saturday mornings. The facilitation team tailored the content of the Relay to a non-professional audience and sought to be as inclusive as possible within the confines of the online format. The opportunity to take part was promoted through an announcement in Bristol City Council’s fortnightly mailer “Ask Bristol” and a thank you voucher was offered to those taking part.

Bristol is a middle-sized city (472,400 residents) with a high level of diversity (at least 91 languages are spoken). Walking and cycling are used by respectively 20% and 18% of the commuters. The transport system is also characterised by traffic-related concerns – over 70% of citizens perceive traffic as a problem in their area, and the deprived areas are also those with highest risk of road trauma.

The 30 participants involved included a range of age groups, from 18-29 (eight participants) to 80+ (one participant, and six aged 70-79) and included four participants self-identifying as disabled. Participants were mostly drawn in by a desire to help contribute to change and make sure others’ voices are considered, especially those of older and disabled people.

Our report presents the ways the FUTURES Relay was adapted and applied to foster a conversation with citizens, an overview of participants’ very rich contributions to the six stages of the FUTURES Relay, and participants’ feedback on the workshop.

Two key factors affecting developments in the city were identified from participants’ inputs: the consistency of the political agenda and the extent to which citizens themselves are willing (or able) to embrace social change. Both were characterised by high importance and uncertainty. Identifying a deliverable vision for change in urban mobility is not easy, especially in the face of uncertainty. Approaches such as FUTURES – for professionals and citizens alike – allow this challenge to be addressed through shared thinking, diversity of perspective and structured engagement. It was notable during the two parts of the workshop that while encouragement had been given for participants to explore future change from a ‘triple access’ perspective, much less was said in the discussions concerning the role of digital accessibility. This has also been noted within similar engagement with professionals. It seems that while forms of digital accessibility are increasingly pervasive across society and influencing our patterns of activity and travel needs, it can be hard to bring them into the conversation when minds are naturally drawn to considering transport itself.

Citizen engagement is more important than ever, to give a voice to the community affected by change but also to benefit from citizens’ perspectives alongside those from professionals in terms of planning for change for the better. We hope the report and our shared experiences can help other urban transport authorities to implement citizen engagement building on the FUTURES Relay.


Introducing the game

An overview of TAP-SWOT in a BOX to help you decide if you want to play it with colleagues.

Transport planning has traditionally sat within the predict and provide paradigm – focused upon a forecast-led approach to addressing car-centric planning. Triple Access Planning (TAP) sits within the decide and provide paradigm – focused upon a vision-led approach to addressing access-centric planning for an uncertain world.

But what is TAP and how might it translate from a theoretical concept into the reality of how planning is approached in practice? We decided to develop a game to help practitioners learn more about TAP and critically examine its merits from their own perspective.

SWOT analysis is a means of critical examination – allowing the Strengths and Weaknesses of the TAP approach to be considered as well as the Opportunities and Threats of the planning setting into which it could be introduced.

We wanted to consolidate our own understanding of SWOT elements in a way that would in turn allow other practitioners to have their own say in a shared learning environment. The idea of TAP-SWOT in a Box was born.

TAP-SWOT in a BOX is a card game for up to five players (up to four players in the digital version). It can be played by multiple teams simultaneously in the same room or online, making it ideal for workshops and conferences.

The deck of cards has four suits – S, W, O and T with ten cards in each suit. There are also blank ‘joker’ cards for players to introduce new SWOT elements if they wish. The aim of the game is to work as a team of players to prioritise the most important cards until only five cards remain. These constitute the ‘elevator pitch’ of reasoning from the team to their (imaginary) boss to support whether or not they recommend TAP be adopted by the organisation concerned.

An overview of the stages of the game is shown below:

Stage 1 involves an eight-minute presentation explaining TAP. While TAP is a process and way of thinking, it can be imagined as a product you are considering buying. The SWOT elements can be viewed as ‘product reviews’. Stage 2 involves players weighing up all of the product reviews. In Stage 3 further shortlisting is done by the team of players. With the five remaining most important cards, each player then decides whether or not to recommend ‘buying’ TAP (i.e. adopting it as an approach). If multiple teams have played the game simultaneously then views between teams ‘across the market’ can be shared and discussed (Stage 5). Stage 6 is an optional natural addition after the game play time to hold a discussion based upon views prompted by playing the game.

The game typically takes around an hour to run but the tempo can be adjusted to suit the time available.

Players learn more about TAP by playing, they learn from each other and we can all learn from people’s experiences of playing TAP-SWOT in a BOX. Why not give it a go yourself? We have created two versions:

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Playing the game face to face

Downloadable resources you need to be able to play the game for yourselves.

The team who created the game had multiple decks of cards professionally printed as waxed playing cards. An example card is shown below:

We have run the game multiple times at conferences and in practitioner workshops, including with transport authorities considering TAP as an approach for developing new Local Transport Plans or Sustainable Urban Mobility Plans (SUMPs).

Unfortunately, we don’t have decks of cards available to order. However, if you are prepared to do some printing and cutting out, you can easily create a deck of cards of your own. We have created a downloadable ‘game pack’. This contains the following:

  • Game cards for printing (and cutting out)
  • Rules card for printing (and cutting out)
  • Game slides and script (a Powerpoint file that you need to use to run the game – starting with the Stage 1 ‘sales pitch’, the script for which is included in the notes pages)
  • Video of the Stage 1 ‘sales’ pitch (this can be played in place of using the first 17 slides of the slide deck above)

Download the game pack (89Mb)

If you have queries about running the game yourself using this pack, please feel free to contact Professor Glenn Lyons at

We would be delighted if you choose to run the game and even more pleased if you are willing to provide feedback from the experience. We have designed a simple feedback form that includes asking you to upload a file with details (possibly photos included) of the final five cards chosen by players (in each game) with their decision cards and some of the reasoning behind.

Have fun!

Not convinced you want to run the game face-to-face using the resources above? Don’t worry, thanks to a wonderful and hardworking team of games technology students at UWE Bristol a digital version of TAP-SWOT in a BOX has been created.

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Playing the game online

Download and run a digital version of the game wherever your other players are located.

Not long after we created the game we dreamt about the prospect of it being available as an online game that could be played by teams of people anywhere. Thanks to the MSc Commercial Games Development course at UWE Bristol (supported by UWE’s entrepreneurship hub called The Foundry), our dream came true.

During 2022/23 the TAP-SWOT in a BOX game creators worked as ‘clients’ with a team of games technology students at UWE Bristol (Shreyas Tembhekar, Vason Maitree and Mohit Pundir) who developed a digital version of the game.

This is not as easy as it might sound with attention needed in addressing not only for the look and feel of the online version but also in ensuring it could run technically in a distributed manner.

After many meetings and tests, the online version is available.

To play the game you will need to download the ‘digital game pack’. This is a 250Mb zip file. Each player needs to do this. Once the zip file is downloaded, unzip into a suitable local directory on your computer. Each player then needs to run the file TapSwot.exe. One player creates a game play room which the others can then join.

While the digital version of TAP-SWOT in a BOX includes an internal chat function, we recommend that the team playing the game do so in a Teams or Zoom (or equivalent) session so that they can communicate. Ideally you would each have two monitors available (one to show the game screen and the other to show the Teams/Zoom session). If you only have one monitor the Teams/Zoom session can run in the background so you can speak to one another while you have the game itself on screen.

The game is self-contained and should provide everything you need to play (including an embedded video for Stage 1 of the game which introduces TAP).

Please note:

  • The game does not require installation on your computer – the set of files are unzipped and the .exe file can then be run directly. However, your IT system in your organisation may prohibit doing this or require prior permission to do so. Please check.
  • The game requires an active and consistent internet connection to play and hence any disconnection or network malfunction will directly impact the user experience.
  • Because the game is running online, when it is coupled with a Teams or Zoom session this can slow down your computer. You should find when the game is closed and the Teams/Zoom session ends your computer returns to normal if you have experienced such a slow-down.
  • Your computer’s IP address is used in connecting you to the game but no data is collected or shared with others.
  • The creators of TAP-SWOT in a BOX have all tested the digital version of the game themselves on their computers (covering university, consultancy and public sector work environments). However, we welcome feedback from you regarding your own experience of running this digital version of the game.

Download the digital game pack (250Mb)

If you have queries about running the game using this pack, please feel free to contact Professor Glenn Lyons at

We would be delighted if you choose to run the game and even more pleased if you are willing to provide feedback from the experience. We have designed a simple feedback form that includes asking you to upload a picture of the final five cards and decision cards from the team who has played the game.

Have fun!

Not convinced you want to run the digital version of the game? Don’t worry, we also provides the resources you need to run the game face to face.

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SWOT elements

Downloadable summary of the strengths, weaknesses, opportunities and threats of TAP.

We are conscious that you may not feel you want to play the game but would like to know what the strengths, weaknesses, opportunities and threats of Triple Access Planning might be. Or you may have played the game but would also like to have these conveniently summarised.

If so, we are pleased to provide you with a PDF file that tabulates the SWOT elements:

Download the SWOT elements of Triple Access Planning (258Kb)

Please help us spread the word about TAP if you find on balance that it merits being considered and applied as an approach. If you would like to share further comments please contact Professor Glenn Lyons –

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Feedback on the game

Read what others have said about the game having played it.

TAP-SWOT in a BOX has already been played multiple times at conferences and in workshops with practitioners. We recognise that before you consider playing yourself, you may wish to know a little more about what others have thought about the game.

Here are some of the quotes from previous game players:

  1. “Enjoyable experience and certainty thought provoking” (Transport Executive, council)
  2. “Very engaging way to describe a difficult concept” (Principal Analyst, local government)
  3. “Brilliant, imaginative and exactly what conferences need” (Behavioural scientist, academia)
  4. “Thanks, well presented, enjoyed the role play scenario played by the presenters” (Senior Transport Planner, consultancy)
  5. It would be interesting to involve those that are not transport professionals (Transport Officer, council)
  6. “Great!” (Senior Transport Planner, national government)
  7. “Nice time pressure for discussions within groups” (Graduate Transport Planner, consultancy)
  8. “I would like to try this with local authority planners” (Lecturer, academia)
  9. “I would like to consider using this in teaching.” (Senior researcher, academia)

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Further resources

Other material about TAP-SWOT in a BOX.

We are seeking to publish a paper about TAP-SWOT in a BOX. If and when this is successful the paper will be made available here.

In the meantime, you may also be interested in joining an online ‘community of practice’ for TAP on LinkedIn.

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Triple Access Planning

Digital Accessibility in Urban Mobility Planning

Many people across Europe and beyond now take for granted that the digital age is integral to their lives, offering the ability to reach people, goods, employment, services and opportunities through online facilities. Digital accessibility is happening all around us. Yet remarkably when we turn attention to transport planning, urban mobility planning in particular, we seem to largely if not entirely ignore how this will play a part in shaping the future of mobility – mobility derived from where, when and how people engage in economic and social activity.

The project Triple Access Planning for Uncertain Futures is focused upon how to rethink urban mobility planning through the lens of triple access – physical mobility, spatial proximity and digital connectivity – contributing to how people participate in society. On 23 June we ran a workshop with academics and practitioners within and beyond the project to explore the opportunity, but also challenge, of how to explicitly take advantage of digital accessibility within Sustainable Urban Mobility Plans (or ‘Local Transport Plans’ in England). After all, can we afford to ignore the role of digital accessibility when we are looking to transport in urban areas to rapidly reduce its carbon dioxide emissions?

In this article I draw upon the scene setting for the workshop I provided and the insights and conclusions from our discussions. Please share your own views – we all need to work on addressing this if we are to benefit from recasting transport planning as triple access planning.

Digital connectivity is a necessary but not sufficient condition for digital accessibility

There is an important distinction between digital connectivity and digital accessibility. I would explain them as follows. Digital connectivity reflects the availability of digital infrastructure and one or more devices (modes). Digital accessibility reflects being able to use digital connectivity to engage in activities. Digital connectivity is necessary but not sufficient to provide digital accessibility. The latter also relies upon the quality of digital services and digitally-enabled activities available (and affordable), and upon an individual’s competency and preferences when it comes to making use of what is on offer.

There is a complex and evolving set of relationships between digital accessibility and mobility

Pat Mokhtarian and Ilan Salomon have been pioneering scholars in trying to understand how use of telecommunications affects travel. In a 2015 paper called “Transport’s Digital Age Transition” I set out seven different relationships drawing upon Pat and Ilan’s work and that of my own and colleagues. Digital accessibility can:

  • substitute for travel—an activity is undertaken without the individual needing to make a trip
  • stimulate travel—information flows encourage the identification of activities and encounters at remote locations that individuals then choose to travel to (this can sometimes be a second order effect of substitution)
  • supplement travel—increasing levels of access and social participation are experienced without increasing levels of travel
  • redistribute travel—even if the amount of travel does not change at the level of the individual or at the aggregate, when and between which locations travel takes place can be changed
  • improve the efficiency of travel—data and information flows can enhance the operation and use of the transport system (commonly considered under the heading of ‘intelligent transport systems’)
  • enrich travel—whereby opportunities to make worthwhile use of time while travelling are enhanced, helping generate a “positive utility”
  • indirectly affect travel—technologies can enable or encourage changes to social practices and locational decisions over time that in turn influence the nature and extent of travel

The problem is that within society and across individuals and their activities all of these relationships are at play. The relationships are also changing over time as digital connectivity and accessibility have evolved (dramatically). In 2000 the UK Government published its Ten Year Plan for transport. In this it observed that “[t]he likely effects of increasing internet use on transport and work patterns are still uncertain, but potentially profound, and will need to be monitored closely”. I wrote about this in my 2002 paper “INTERNET – Investigating New Technology’s Evolving Role, Nature and Effects on Transport” (good acronym, eh?!). Unfortunately, to my mind while the effects have proved to be profound, we didn’t really monitor them closely, or at least seek to make sense of them or what they might mean for transport planning.

Digital opportunities have grown considerably and permeated into our lives

It is worth reminding ourselves that while the transport sector often gets hyped up about revolutionary change that in practice seems slow to then materialise, the digital age has shown dramatic change. In 2000 just over of a quarter of the UK population had Internet access. But it wasn’t the access we know today that is heading towards Gigabit connectivity and 5G. It was access through a 56k modem. To have downloaded an HD movie (if the opportunity even existed) would have taken some 30 hours – yet 5G promises the opportunity to do that in a few seconds. Remarkable – so allow your imagination to contemplate what change we might see over the next 20 years, a period over which urban mobility plans being developed now may apply. How can we ignore digital accessibility in such plans?!

According to the Office for National Statistics, immediately before the COVID-19 pandemic, the following was observed in Britain:

  • 96% of households had internet access
  • 76% of adults had used internet banking
  • 87% of adults had shopped online
  • 18% of adults in Great Britain used internet-connected energy or lighting controls

And during 2019 in Britain (ONS):

  • 87% of adults used the internet daily or almost every day
  • the percentage of adults who make video or voice calls over the internet had more than trebled over the past decade reaching 50%
  • 84% of adults had used the internet ‘on the go’

According to Ofcom, in 2020:

  • the average time per adult spent online was 3.5 hours per day (excluding the average 1 hour 20 minutes also spent watching online services on TV sets)
  • the NHS online service was used by 22.5 million UK adults in March 2020 as the country entered lockdown

Such statistics don’t seem particularly remarkable now – but imagine being presented with them in 2000 as a forecast of the future – it would have been possibly quite shocking, even moreso if someone had been able to explain the sophistication of the devices and services that would be available in 2022.

COVID-19 arrived and changed our lives forever, amplifying the place of digital accessibility

The world changed forever when the pandemic spread across the world. In 2019 it would have sounded far fetched to suggest huge parts of the workforce would be working from home full-time with business travel, especially international travel, replaced by online Teams and Zoom meetings, workshops and conferences. Yet now in 2022 we have become accustomed to this being part of working life, even if some are hankering after the ‘good old days’ of co-presence in the office and hypermobility in order to wheel and deal face-to-face in different parts of the country and beyond. What we are now being exposed to is coming to terms with the distinction between what we are able to do through digital accessibility versus what we want to do (or bosses want us to do). Surveys conducted during the pandemic offered some insights into how COVID-19 changed how we worked as well as what prospects in terms of preferences for future working practices.

Don’t be too quick to cast off digital accessibility as second best – it may be (becoming) superior

Of course some people will want to suggest that while digital accessibility was OK to rely upon during the pandemic, it wasn’t a match for face-to-face working. Well, this may be true for some people some of the time. But cast your mind back to some of the ‘old’ meetings you may have spent a good part of your working life attending. How productive were they really? Assuming suitable equipment and a suitable home office environment are available, ask yourself – isn’t the digitally accessible meeting sometimes, if not often, more flexible, productive, and perhaps even more engaging?

And if this is what digital working looks and feels like now, imagine how much more it might further evolve in the coming years and decades. How laughable it might seem that knowledge workers once trundled in metal boxes to ‘work factories’ and then trundled home again? Imagine if we were narrow minded enough to plan the future through only a transport lens.

The future is uncertain in terms of what forms digital accessibility will take

In 2010 I visited Hewlett Packard Laboratories next to my university campus to have a demonstration of their Halo videoconferencing facility. Complete with high quality screens, dedicated fibreoptic network connectivity and high-quality sound it was possible to create a boardroom for people near and far to be together. It seemed to me like a glimpse of the future – but one that might take some time to be available to the masses. Jump forward to 2022 and it’s quite different. So, is 2022 a good guide to digital connectivity and accessibility of the future, or will it be all change again? This is why accommodating uncertainty must also now be part of urban mobility planning, as well as thinking through a triple-access lens.

There are only weak signals about incorporating digital accessibility into urban mobility planning

While its plain that digital accessibility is here to stay and set to become an ever more integral part of our lives in the future, it’s far from clear that much if any attention is being paid to whether and how digital accessibility could be addressed in urban mobility planning. Perhaps transport planners have not seen it as part of their remit? Perhaps it had been put in the ‘too difficult box’? It is certainly true that it is very difficult to make sense of the systemic level of change attributable to digital accessibility change and take-up – and this may not change any time soon given the dynamics involved, the state of flux in society and the fact that making sense of digital accessibility is yet another wicked problem in society.

It is ironic, however, that transport planning orthodoxy seems to remain blissfully unaware of the complexity and dynamics of the Triple Access System – in which the transport system exists – as it merrily continues to put stock in road traffic forecasts and maintain a narrow lens focused primarily on the transport system, with some consideration of the land use system and virtually (ha, ha!) no consideration of the telecommunications system.

It may be important to apply how we judge mobility to how we judge digital accessibility

There are obvious parallels between the transport system and the telecommunications system: (i) roads provide the opportunity to move from one location to another, just as the Internet does; (ii) modes of transport provide the means of using the infrastructure, just as digital devices from smart phones to desktop PCs do; (iii) financial and educational means are needed to afford, and know how, to use modes of transport, as they are for digital devices; and (iv) movement between one location and another is derived from the appeal and suitability of the activities being reached, which applies whether these are face-to-face or digital remotely accessed activities.

When it comes to mobility, England’s National Travel Survey (in common with other such national surveys) refers to a series of journey purposes which in effect reflect the array of activities for which access is needed:

  • Commuting
  • Business
  • Education
  • Escort education
  • Shopping
  • Other escort
  • Personal business
  • Visiting friends at private home
  • Visiting friends elsewhere
  • Entertainment / public activity
  • Sport: participate
  • Holiday: base
  • Day trip

For many of these it is apparent that digital accessibility now has a well-established place.

One can suggest that we should be asking ourselves in light of the comparison between mobility and digital accessibility, why aren’t transport planners doing more to incorporate digital connectivity (information and communications technologies – ICTs) and digital accessibility into our representation of behaviours we are looking to support and shape with our planning?

I prepared the diagram below (inspired by similar thinking from Pat Mokhtarian) in work I led for the New Zealand Ministry of Transport in 2014 when we conceived of the need for a ‘decide and provide’ paradigm in transport planning, centred upon the Triple Access System. It aims to remind us (as Pat’s work did) that we need to have in mind how the absolute amount of mobility (as Pat considered) and accessibility (as I’ve considered below by adding ICTs) and how the relative amount change over time. It is important for urban mobility planning to recognise that while society’s overall need for accessibility may grow over time, the same need not be true for physical mobility – especially motorised mobility. It is possible to conceive of maintaining or reducing motorised mobility while increasing overall accessibility. A neat example given in our workshop was how watching sporting events used to require physical presence at the venue whereas, thanks to television, such sporting events have been made accessible to countless millions as opposed to a few thousand.

Growth in digital accessibility has not been motivated by interest in travel demand management

It is possible to point to examples of where digital accessibility is helping to ease demands placed upon the transport system. Digital healthcare appointments are becoming more mainstream. Online grocery shopping of course still generates delivery trips but removes shoppers’ trips to retail centres. Digital meeting and workshop services and tools enable meetings to take place without travel. Broadband providers, offering digital connectivity, underpin all of this. However, such mechanisms have motives beyond an interest in helping ease pressure on the transport system (even if they have that motive at all). Often the motive is profit, service efficiency, economic prosperity etc. This is quite rational but it should not preclude recognising that in pursuing other motives, the consequence for transport planning of digital services provision can often be behaviour change dynamics that offer the possibility to reduce motorised transport. I say ‘possibility’ here because it depends upon how the benefits are locked in, such that motorised mobility does not pop up in other forms as a rebound effect. Sometimes at a local level, digitally-related services are indeed being provided with the direct interest in addressing people’s reliance on transport in mind – local co-working hubs being a good example. Indeed, for rural areas moreso than urban areas, such provision of support for digital accessibility may be more appropriate, cost-effective, and socially and economically beneficial compared to investment in the transport system itself.

Barriers to greater uptake of digital accessibility and reduction in motorised travel go beyond technology

For many middle-class knowledge workers it may seem rather intuitive and natural to turn attention to taking advantage of digital accessibility, as many did during the pandemic. However, for many others they may either not enjoy the availability of the same choice set for their behaviours, or may not be conscious of how their choice set has changed. If familiar behaviours continue to serve their purpose in a satisfactory way (e.g. driving to work) then habits can endure. Individuals become entrenched in particular patterns of behaviour. These are normalised socially for example in relation to the nature of work. It took the pandemic to really shake up the working world and expose many people to the unfamiliar but potentially eminently suitable and attractive option of working from home – an option that was in their choice set (employers’ and managers’ views permitting) they just hadn’t really considered it, or felt able to. For other people the technological means may not exist to be able to take advantage of some forms of digital accessibility. However, it may also be the case that they do have the technological means (or could afford to have it) but haven’t been afforded the digital literacy, skills and familiarity to be able to take advantage of the digital opportunities on offer.

Frankly, another obstacle to overcoming such issues as those above is that planners and policymakers are devoting far more attention to meeting people’s needs for access through physical mobility than they are through digital accessibility. In one of our European partner countries in our project it was suggested that there was a team in national government of around 100 professions working on digital developments compared to some 9000 working on transport developments.

We can embrace digital accessibility in urban mobility planning without fully understanding it

Exploring the prospects of digital accessibility, as noted above, can reveal it as a wicked problem in light of differences in interpretation, lack of evidence and understanding of cause and effect, and complex interactions that is has with other aspects of an urban system. It would be all too easy (especially with the ‘forecast-led’ predict and provide mindset in the transport sector) to forego a need to give serious attention to accounting for digital accessibility in urban mobility planning. This would be a grave mistake at this point in time – a point in time when we recognise the severity of the climate emergency and a need to rapidly decarbonise our economy, notably our transport system and its use.

Thankfully, the decide and provide paradigm is different – provided that its new philosophy – way of thinking – is embraced. This is about supply-led demand rather than demand-led supply. This was set out in my paper with Cody Davidson in 2016 – “Guidance for transport planning and policymaking in the face of an uncertain future”. We do not need to fully understand cause and effect, to be able to model the effects of change in supply on changing demand, in order to shape a better future. Consider this broad proposition:

  • We need to create a sensible balance of physical mobility, spatial proximity and digital connectivity to meet society’s access needs while creating liveable places, assuring economic and social wellbeing and addressing climate change.
  • Such balance is created by considering transport, land use and telecommunications supply.
  • We may take a view that we do not need any more highway capacity for private cars than we already have.
  • We may take a view in turn that any new infrastructure provision should focus upon supporting active travel and shared motorised transport, and that such new provision will come from some reallocation of roadspace away from the private car.
  • We may then recognise the importance of ensuring everyone in society has a minimum level of opportunity to enjoy the benefits of digital accessibility which means addressing digital connectivity (and its affordability) as well as addressing digital literacy – and actively raising public awareness of the enriched choice set they can have at their disposal in terms of forms of access.
  • We may assume that by determining a clear way forward for transport system capacity, and digital opportunity, that people and businesses will respond in an adaptive way in terms of locational decisions and wider behaviours (including innovations from transport service providers, digitally accessible service providers, and developers).
  • In this way, the demand is left to respond to the supply on offer – choice remains but is bounded by supply-side system conditions.
  • This is what the vision-led approach of decide and provide is all about – it is then important to continuously monitor how patterns of behaviour are changing and to be ready to adapt investments and interventions to help ensure fairness in overall accessibility provision and to help mitigate unanticipated and undesirable consequences.

This surely offers a proposition worthy of consideration in the times we are living in? Is it not a tempting foundation for improving urban mobility planning? If not, then what is the alternative because digital accessibility is increasingly pervasive in society and if planning is about shaping a system to be fit for the future it cannot do so in ignorance of the fundamental building blocks of that Triple Access System.

Glenn Lyons is the Mott MacDonald professor of future mobility at UWE Bristol, and the coordinator for the project Triple Access Planning for Uncertain Futures.

Triple Access Planning

TAPping into a changing world

The term ‘Triple Access Planning’ (TAP) seems to be gaining traction. Triple access is about recognising, understanding and shaping the world in which we live – a world in which there are three means to access people, goods, jobs, services and opportunities: physical mobility (transport system), spatial proximity (land use system) and digital connectivity (telecommunications system). The Triple Access System requires us to lift our heads up from a rather myopic focus on transport solutions to transport problems in transport planning. This is something the pan-European project ‘Triple Access Planning for Uncertain Futures’ aims to help with. It comes at a time when the world is grappling with the COVID-19 pandemic, the climate emergency and uncertainty about the future.

The project began in May 2021 and has academic, public authority and consultancy partners in Italy, the Netherlands, Slovenia, Sweden and the UK. In December 2021 the UK academic and non-academic partners came together to reflect upon the project. This short article summarises some of the points that came to light in their conversation:

Time to think – As a policymaker and as a planner, systems thinking is about being able to stand back and make sense of the system that one is hoping to shape and improve. It can be all too easy to see the time to think in a busy world squeezed out. Facing the immediacy and urgency of the COVID-19 pandemic and climate emergency respectively suggests even less time to think, with a need to see action. Yet ironically, thinking is needed more than ever. We need to reflect upon, challenge and develop our mental models of the system of mobility in the wider context of examining the Triple Access System. The TAP for Uncertain Futures project is allowing us to do this. It is providing time to think. After all – failing to think and then plan, is planning to fail…

Drawing upon experience – A common challenge when we are asked to contemplate future development is that we haven’t experienced it so how can we offer a meaningful view? The COVID-19 pandemic has given us all some experience in the present of what could be a more mainstream future – we have seen how it is possible to make very different use of the Triple Access System (affecting where, when and how we do things – notably with higher collective reliance on digital connectivity for work, shopping and leisure), and found it in some respects rather appealing (while in respects less so in terms, for example, of social isolation). The exposure from this shared experience creates an important platform for thinking differently about the future and how we plan for it. The project has arrived at an opportune time.

Giving credence to TAP – As a three-year project dedicated to Triple Access Planning, TAP for Uncertain Futures helps to bring the concept to life and to give it legitimacy and visibility. It forms part of a ‘learning by talking about it and doing it’ culture. Several organisations inside and outside of the project consortium are now referring to Triple Access Planning and using it to frame their thinking and planning (from small acorns…..). The project and its website offer a boost for innovators and early adopters to bring Triple Access Planning to the attention of their colleagues and stakeholders. The project also provides an important forum for learning how to better articulate what is a more challenging representation of the world than perhaps we have seen previously in transport planning – it’s not as simple as ‘if you push a button here, something happens over there’.

Beyond silos and boundaries – It’s not easy doing joined up thinking. The hope of better integration between land use and transport goes back to the 1960s. Accessibility planning was something that brought ‘access’ to the fore in the 2000s but joined up thinking and action hasn’t proved to be easy, or easy to sustain. In a resource-constrained planning environment “it’s not my department, it’s not my problem” can soon trip off the tongue. Yet siloed thinking and action in a Triple Access System risk becoming more vulnerable to unanticipated consequences and missed opportunities if we do not broaden our field of view and collective action.

Climate change makes it our problem – Yet perhaps COVID-19 and the climate emergency make the need for joined up thinking and action greater than it’s ever been – we all have a problem and need to be more open-minded and co-operative if we are to make the progress that is needed. The challenge – one that the project will need to grapple with – is how to make a more complex ‘system of systems’ proposition accessible and persuasive to those in authority in different functional parts of the public sector. The proposition has to ring out ‘this can help you to overcome the problems you face and the opportunities that you may have for the taking’.

A TAP castle on sand – The TAP for Uncertain Futures project is embarking on a review of existing Sustainable Urban Mobility Plans (SUMPs) and equivalent documents across 40-50 urban areas in several European countries. This will help to understand the extent to which existing guidance on urban mobility planning is being put into practice. What will it discover? The hope would be that strong planning is found in many locations, suggesting a firm bedrock upon which to build Triple Access Planning. Yet suppose the aspired for Triple Access Planning ‘castle’ is being built upon sand? What if existing urban mobility planning is still struggling in some respects with more fundamental issues of understanding, resources and agency when it comes to supporting policymaking to shape the future? This remains to be seen and will be an important contribution from the project.

Rethinking analytical robustness – The biggest risk facing urban planning authorities may be being risk averse. In the face of the discomfort of a changing and uncertain world it may be tempting to seek solace in the familiar. The orthodox transport planning approach may prevail, involving tried and tested measures and perhaps strongly guided by being forecast-led instead of vision-led. This may perpetuate a reliance on a particular understanding of analytical robustness where being precisely wrong can be favoured over being approximately right. Consider the prospect of investing to transform digital connectivity to reshape the Triple Access System, or closing a city centre to traffic to provide priority for active travel and proximate encounters. Such bold changes may seem hard to contemplate and to justify, even if triple access thinking may instinctively suggest they are meritorious. COVID-19 gave us many glimpses of how swift and rather transformative actions – light on analytical underpinnings – can be taken to change the system, changes to which humans respond and adapt. Whether or not adaptation is universally well-received is another matter and lessons are being learned in this regard.

A public coming on side – We live in a world that has historically been driven by pursuit of economic prosperity and within which cost and convenience have been important determinants of behaviour. It has been a challenging environment within which to suggest ambitions for less travel and less motorised travel, and to realise such ambitions. Yet now the imperative of addressing climate change is with all urban authorities, with many having declared a climate emergency. The imperative has also seemingly been growing in the minds of the electorate. In Britain the latest November Ipsos MORI Issues Index indicates concern about the environment and climate change are at the highest level since this tracker survey began in the 1980s. Concern for the environment and climate change is considerably higher than for the economy. People will doubtless still weigh cost and convenience heavily in the choices they make but they may be more tolerant of urban mobility planning interventions that are designed to reshape the Triple Access System and the choices within it.

Window of opportunity – None of this is easy as is well-recognised by the project partners themselves. However, the difficult position the world finds itself in will not be eased by strategic ignorance and a temptation to muddle along doing what was always done. Substantial change needs to happen. The pain of change can perhaps be eased by redistributing how we fulfil our access needs and desires within the Triple Access System. The project finds itself in the midst of an unprecedented opportunity. COVID-19 has illuminated the resilience offered by the Triple Access System and the adaptability of humans within the system, when system conditions change. The increasing emphasis on goals for the future in terms of emissions reduction and changes to technology and behaviour suggests a growing move from being forecast-led to vision-led in planning. The climate emergency brings us together in what can be a united effort to achieve substantial but also inclusive change. Triple Access Planning may in these circumstances help provide the key to unlocking new opportunities for society to respond positively and effectively to the circumstances it faces. Perhaps then, TAP for Uncertain Futures is in the right place at the right time.


Glenn Lyons is the Mott MacDonald professor of future mobility at UWE Bristol, and the coordinator for the project Triple Access Planning for Uncertain Futures.

Triple Access Planning

Discovering the ‘sweet spot’ of Triple Access Planning

Travel is a derived demand. Ah, yes, we often remind ourselves of this – and we seem to manage to derive an awful lot of it by how we plan (take a look at the monstrous Thanksgiving jam in LA of 12+ lanes of bumper-to-bumper vehicles). But, as any good transport planner knows, “it’s about access, stupid”. My aim here is to challenge you to think hard about access and its role in transport planning.

Travel is derived from how we design for access and how people wish to, and are able to, fulfil their access needs. However, here’s the rub: “[a] seemingly simple idea, that goods and services and other activities should be easy to reach, is somehow difficult to implement in practice” (so says Professor Susan Handy from California in her excellent 2020 article ‘Is accessibility an idea whose time has finally come?’). Derek Halden, one of the pioneers of accessibility planning in the UK, I’m sure feels her pain. Susan worries about an intense focus upon accessibility measures that may be getting in the way of addressing access in practice. She advocates for access being employed as a way of thinking. I couldn’t agree more. Stephen Cragg from Transport Scotland has reminded us that we need to be philosophical about transport before we plan it. I would take an old adage and adapt it: failing to think and then plan, is planning to fail.

Thinking about access
So, let’s do some thinking about access that might in turn help to influence transport planning practice. After Professor Phil Goodwin (who said as much for changing travel behaviour), ‘changing access’ is has an important double meaning: how we are able to reach things we need or desire is changing and can be changed (‘changing’ being an adjective or a verb). With ‘changing’ in mind, motorised travel does not necessarily need in future to continue being as dominant as the derivative of society’s pursuit of access.

Look back to 1989 when the World Wide Web was invented, and from that vantage point look forwards over the 30 or so years to present day. The digital age has collided and merged with the motor age. From a 56k modem (56 kilobits per second) in the 1990s, I now have a broadband connection speed at home of up to 100 megabits per second. Speed of data movement is around 1700 times faster – and the digital activities and services of today would have been unrecognisable 30 years ago. Just imagine what digital connectivity could look like in 30 years’ time. Can you?

Access fulfilment was never just about transport. We live in the Triple Access System (TAS), a concept Cody Davidson and I set out in 2016 (see Figure 1). The transport system provides access through physical mobility, the land-use system provides access through spatial proximity, and the telecommunications system provides access through digital connectivity. Stephen Cragg put it to me: “that simple triangle that you and Cody created hits that sweet spot of being easy to understand and oh so powerful in communicating an idea that once it’s there, you can’t believe you’ve never seen it yourself”. But what do you think?

Figure 1. The Triple Access System and adaptation of access in response to the pandemic.

Then along came the pandemic. The societal response to COVID-19 has demonstrated (more powerfully than we could have imagined in 2019) how integral to each of our lives (in different ways) the TAS is. The pandemic has also revealed two key attributes of the TAS: adaptability and resilience. Social inequalities have been further exposed in terms of these attributes and that there is an important distinction between being able to and wanting to do things differently. Nevertheless, society in parts turned from a high dependence on physical (motorised) mobility for access towards much greater dependence upon digital connectivity (for work, education, shopping, socialising), coupled with a greater emphasis on spatial proximity (see Figure 1). Perhaps our highly connected world is to blame in part for the pandemic. But how would we have coped with such a pandemic in 1989 (COVID-89), in an era without the flexibility of access offered today (to some) by the TAS?

What is clear to me is that transport planning cannot ignore the TAS. We are in a period of deep uncertainty about future transport; to help address this, we need to deepen our understanding of the role played by spatial proximity and digital connectivity. “But this is looking very complicated, how are we going to measure and model all of this?” some of you may be thinking. My response is to offer a reminder that a model is a simplification of reality (and that models come in different forms) and also to stress that it is better to be approximately right than precisely wrong. We should see the TAS as helping us think differently about how we make sense of future mobility and how we plan for it.

Systems thinking is a form of modelling – specifically the use of causal loop diagrams (CLDs). Creation of such diagrams helps us to understand a system’s dynamics in terms of the variables involved. This can be done for each of the TAS sub-systems (see for example Figure 2). It is then possible to see how reinforcing and balancing effects can be created within and between the sub-systems. It reminds us, for example, how reinforcement of a cycle of growing dependence on physical (motorised) mobility for access has come about.

Figure 2. Systems thinking – a causal loop diagram depicting variables and dynamics in the transport system.

But it can also help us appreciate how countervailing (balancing) effects can come, or be brought, into play. Consider for instance a (re)balancing away from motorised mobility (involving dynamics across the three TAS sub-systems):

  • Normalisation of digitally accessed activities and services could arise (telecommunications system).
  • This could reduce demand for distant face-to-face activities and services, in turn reducing the demand for motorised mobility, then reducing the policy priority for access based upon motorised mobility (transport system).
  • This could make way for continued or heightened policy priority for access based upon active travel, leading to improved availability and demand for proximate face-to-face activities and services (land-use system).
  • Such dynamics between the systems would foster ‘live local, act global’ accessibility in this scenario. The scenario is not a million miles away, for some people, from what has been occurring during the pandemic.

Triple Access Planning
Just as transport planning has the present and future of the transport system in mind, Triple Access Planning (TAP) has the TAS in mind. Am I suggesting that transport planning should make way for TAP? Yes and no. We may still see ourselves as transport planners but we should think about and apply our approach to addressing the future of the transport system through the lens of the TAS. Here is my definition of TAP:
The tripartite consideration of fulfilment of society’s access needs in pursuance of social, environmental and economic outcomes, in which actions are cognisant of and seek to influence the inter-related mechanisms of physical mobility, spatial proximity and digital connectivity.

TAP is outcomes-oriented and therefore vision-led. Actions taken (policy interventions) might be confined, in the case of transport planning and policy, to influencing physical mobility. Nevertheless, these actions should at least take account of influences from, and upon, changing spatial proximity and digital connectivity. Preferably, a more joined up approach would be taken in which actions across all three sub-systems are identified in a co-ordinated way to bring about mutually reinforcing effects to realise economic, environmental and social outcomes.

In the forecast-led paradigm of predict and provide, application of TAP could get caught up in the question “how is it possible to fully understand and model the TAS to forecast what its future supply and demand will most likely be (for do-nothing and do-something cases)?” (see above). However, I have always seen the concept of TAP as instead being integral to the vision-led paradigm of decide and provide (see Figure 3).

Demand-led supply – ReactiveSupply-led demand – Proactive
Predict and provide – forecast a most likely mobility future (within sensitivity-tested bounds of uncertainty) and provide a means to accommodate projected demandDecide and provide – decide on a preferred accessibility future (and outcomes) and provide a means to move towards it in a way that accommodates the deep uncertainty ahead
Figure 3. Alternative ‘transport’ planning paradigms.

So, what might characterise a preferred accessibility future? A good illustration comes from combining three different sources of recent inspiration into an imagined whole: (i) Scotland’s National Transport Strategy Delivery Plan has an intention to “develop a coordinated package of policy interventions to reduce car kilometres by 20% by 2030 [compared to pre-pandemic]” (physical mobility); (ii) Anne Hidalgo made the 15-minute city a centrepiece of her successful 2020 re-election campaign as mayor of Paris (spatial proximity); and (iii) the Welsh Government “has stated its long-term ambition to see around 30% of Welsh workers working from home or near from home” (digital connectivity). Could such triple-access thinking be brought into practice now?

Getting set for TAP
I believe there are five key reasons why the time is ripe for TAP:

  1. The strong imperative – we face a climate emergency and a legal obligation in the UK to decarbonise which means a form of triple-access is needed that treads more lightly on the planet.
  2. The sufficiently compelling offer – digital connectivity has rapidly matured, and will continue to develop significantly, as the third-leg of the accessibility stool.
  3. The harness – a chance to better embrace access by treating it as a way of thinking in planning (coupled with simple measurement and modelling).
  4. The psyche – an awareness, rethinking and reapplication of accessibility thrust into many personal and professional lives by COVID-19.
  5. The application – it forms a natural part of the decide and provide paradigm that is diffusing into transport planning.

Building upon the use of systems thinking, TAP involves exploring plausible future TAS configurations – i.e. scenarios – according to the critical uncertainties of society’s relative/absolute change in preference for and consumption of physical mobility, spatial proximity and digital connectivity (see Figure 4). Together such scenarios reflect uncertainty over a ‘do nothing’ future because the ‘triple access policymaker’ cannot have full control over shaping the future – some system change (involving multiple other actors) will be out of their hands.

Figure 4. Alternative accessibility features.

By then having in mind a preferred accessibility future, ‘do something’ policy interventions can be designed and tested to determine their resilience in being able to help progress towards the preferred future in the face of this uncertainty.

Are you still with me or did I lose you?! It must be said that TAP is not necessarily about making (strategic) transport planning any easier but it is about improving its fitness for purpose.

Triple Access Planning for Uncertain Futures
I’m delighted to say that I have the privilege of co-ordinating the new pan-European three-year project called ‘Triple Access Planning for Uncertain Futuresx’ to explore all of this further, starting formally in May 2021 (Figure 5 shows the project logo). The project aims to advance guidance to improve the resilience and adaptability of Sustainable Urban Mobility Plans (SUMPs) in the face of uncertainty. A European concept, SUMPs represent a shift from being forecast-led to vision-led in terms of planning, with greater emphasis on outcomes (beyond accommodating traffic) and a recognition that shaping the future should be a participatory process (reflective of a diverse society).

The project is research-based and practice-oriented involving academic, city authority, national transport authority and consultancy partners in Italy, the Netherlands, Slovenia, Sweden and the UK. Its approach involves four phases: (i) theory – deepening systems thinking regarding triple access, developing and exploring plausible accessibility scenarios, and identifying triple-access measures; (ii) practice – critically examining existing urban mobility plans and the guidance they have followed, and engaging with plan developers; (iii) design – examining the existing knowledge base and wider pool of practitioner and expert insight to then draft a TAP for uncertain futures handbook; and (iv) application – applying the handbook across seven case study cities to review and rework their urban mobility planning approaches and evaluate the contribution to urban mobility planning of the new handbook’s guidance.

What times we live in! Transport and society are in a state of flux. How we plan for the future of transport is in a state of flux. As you are hopefully aware, the revised competencies for the Transport Planning Professional, launched in March 2021, give greater emphasis to uncertainty and a need to bring constructive challenge into our behaviours as professionals. With that in mind, I extend a warm invitation to other transport planners to critically reflect upon this proposition for triple access planning. We’d love to hear from you.

Glenn Lyons is the Mott MacDonald professor of future mobility at UWE Bristol, and the coordinator for the project Triple Access Planning for Uncertain Futures.


This article has previously been published in Local Transport Today.
Lyons, G. (2021). Discovering ‘the sweet spot’. Local Transport Today, 823, 17 May, 16-17.

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